Chengdu consumers sued successful Toshiba

Because Chengdu consumers sue Toshiba successfully, the value more than 2000 Yuan television flares become by the expendable items maintain for 3 years The new bulletin news reported according to "Chinese Industry and commerce Times", recently, some careful consumers discovered that in Japanese Toshiba's liquid crystal projection television maintenance card original “expendable items: The liquid crystal projection television special-purpose flare” an item has been obliterated, but increased the liquid crystal projection television special-purpose flare in 3 year maintenance's major component “” an item. This means from now on the domestic user when will purchase the Toshiba liquid crystal projection television, special-purpose flare from beforehand paid own expenses the service to turn 3 year maintenance. And Toshiba (China) invests the Limited company also to stipulate, before pays own expenses to replace flare's user, may also depend on the maintenance records to return pays the expense. 2000 multi-dimensional flares do not maintain unexpectedly It is reported that makes the foreign electrical appliances to rewrite the maintenance card, is Chengdu Xinjin County ordinary consumer Wei subgroup. On June 21, before Wei subgroup more than one year, purchases a Toshiba liquid crystal projection television presents the breakdown. The Wei subgroup sends a telegram to the Toshiba Chengdu to service department, the service department said that was television's special-purpose flare goes bad has needed to replace, and said that the flare was the expendable items, must pay expenses the service. Replaces a flare's expense to reach as high as more than 2000 Yuan, and as the expendable items, means that must replace non-periodically frequently, Wei accepts with difficulty regarding this. Chengdu Consumer association sends out the investigation letter On June 28, the Wei subgroup has submitted the suit book to Chengdu Consumer association. After Chengdu Consumer association dwell upon Toshiba television's maintenance card, instruction booklet discovered that with "Disappears Law" about the special-purpose flare's maintenance stipulation and the country “three packages” the stipulation not symbol. On July 17, Chengdu Consumer association invested the Limited company Chengdu office to the Toshiba China to send out the urgent investigation letter officially. The investigation states by letter, Toshiba this product matches the instruction booklet only to indicate “this aircraft's flare to have the service life”, but actually had not stipulated the concrete service life time limit, causes the consumer when the choice cannot obtain the complete information, therefore has the possibility to make the mistake or is not the best choice. The investigation letter also pointed out that “the liquid crystal projection television special-purpose flare” uses an essential part normally as the television, Toshiba Corporation actually its elimination outside the free maintenance scope, with "Partial Commodity Repair Replacement Returned goods Responsibility" to television complete machine maintenance stipulation not symbol. Pays own expenses to trade the flare to be possible to attain refunds money After receiving the investigation letter, Toshiba (China) invested the Limited company Technical service department's people in charge to carry on returned goods processing to the Wei subgroup purchase liquid crystal projection television. Recently, Toshiba Corporation also to maintained the card to make the revision. Toshiba Corporation also indicated that to will already coordinate the sales shop in the circulation stage's commodity stocks to make best effort to replace the new maintenance card, to holds the old maintenance card user, also will implement 3 year maintenance according to the new maintenance card's stipulation. To maintains the period already collected fees the replacement consumer, returns this item of expense according to the maintenance records.